Topics
- Risk Transformation
- Technology and Cyber Risk
ServiceNow‘s latest Xanadu release introduced many enhancements and fixes across its ecosystem. Particularly for the Integrated Risk Management (IRM) product, we have conveniently summarised the Xanadu release notes, giving our view on how they can practically improve risk processes in-tool.
Our favourite IRM enhancements from the ServiceNow Xanadu release
Smart Assessment Engine for a better attestation experience
How you can benefit
Surveys used across the platform to attest to controls or risk assessments (among others) can now directly reference record data, have in-built procedural guidance, sequenced intuitively and triggered according to workflows. Respondents can also choose to combine surveys into one to reduce clicks and view progress of completion, enhancing the user experience.
How to get the most out of this
Stock take the surveys you are using, migrate them using the introduced migration tool, and test and enhance them, paying attention to what would make a better user experience (reference data, sequence and ability to combine surveys logically).
AI-powered recommendations for Regulatory Alerts
How you can benefit
Using native AI and Machine-Learning solutions, you will be able to respond to regulatory alerts with recommended citations.
How to get the most out of this
Ensure your Regulatory Change application already has existing records with complete and accurate data (e.g., Description field) and linkages to citations for the ML solution to ‘learn’.
Integration with Microsoft for Audit and Policy Management
How you can benefit
Audit teams can complete and manage workpapers within ServiceNow and Policy data and workflows come directly from source folders.
How to get the most out of this
Ensure your organisation is prepared to or has developed a mature document management system on the Microsoft suite, where access to create, modify and archive files is clearly defined.
Key IRM highlights from the Xanadu release
Amstelveen’s Risk Systems Specialists are Risk Professionals who are also Solution Architects, Project Managers, Business and Test Analysts and Change Managers delivering Risk Transformation and GRC implementation initiatives. We partner with industry-leading solutions such as ServiceNow and have led and supported client implementations of the ServiceNow Integrated Risk Management (IRM) product. We bring both risk expertise and technical understanding to advise on better and industry-aligned practice. Speak to us for personalised advice on your IRM health, roadmap and implementation.
The Xanadu release was made generally available from September 10, 2024. This document is up to date as of October 2024.
ServiceNow® is the intelligent platform for end-to-end digital transformation. For more information, visit: www.servicenow.com
Xanadu IRM Release Summary
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